Analyzing Your Client Journey: Through the Lens of Logistics (Webinar)
How much thought have you given to your client journey? And one step further, how much thought have you given to the logistics behind your client journey? What's the process for moving people forward? How does someone get from one step to the next, and so on, and is this clearly outlined? Fully understanding and solidifying your client journey creates a more consistent and reliable experience for those you serve. And ultimately, keeps your clients coming back and referring you to others.
In this webinar, we'll focus on the 5 main steps in the client journey:
1. How they find you
2. Your consultation process
3. Your onboarding process
4. Setting expectations
5. Your offboarding process
This webinar is ideal for consultants, coaches and other service-based professionals. A worksheet will be included.